Mcw office Privacy Policy — Your Data, Our Responsibility

Mcw office ("we", "us", "platform") uses this Privacy Policy to explain how your personal data is handled when you use the mcwoffice.bet website and its associated mobile applications.

This Privacy Policy applies to all users of the platform — from registered members to guest visitors. mcw office believes that transparency is the foundation of trust, which is why we want to be clear about exactly how your data is used.

"Personal information" in this document refers to any data that can directly or indirectly identify you — such as your name, mobile number, address, bank details, or device identifiers.

The mcw office Privacy Policy has been prepared in accordance with international data protection standards and is reviewed on a regular basis.

Mcw office collects only the information that is strictly necessary. Requesting excessive or irrelevant data goes against our policy. The table below outlines what information we collect and in which situations:

Mcw office will never ask for your bank PIN, password, or OTP. Any such request is fraudulent — report it to our customer support immediately.

Mcw office uses your information only for legitimate and necessary purposes. Each use case is clearly outlined below:

• Account Management: Your identity information is used to create, verify, and maintain your account.
• Payment Processing: Financial information is used to process deposits and withdrawals.
• Fraud prevention: Device and usage data is analyzed to ensure account security and detect any unusual activity.
• Legal obligations: Certain data is retained as required for anti-money laundering compliance and other legal obligations.
• Customer Support: Your contact details are used to resolve any issues you raise as quickly as possible.
• Service improvement: Anonymised analytics data is used to improve the platform experience.
• Promotional Communications: With your consent, we may send you offers and updates — you can withdraw this consent at any time.

Mcw office does not sell any data to advertisers or marketing agencies. Your information is never used beyond what is outlined in this Privacy Policy.

Under mcw office's privacy policy, certain data may be shared in the following limited circumstances:

• Payment Processors: Minimal financial information is shared with payment providers such as bKash, Nagad, and Rocket to process transactions.
• Identity Verification Agencies: Identity documents may be shared with trusted verification providers as part of the KYC process.
• Law Enforcement Agencies: mcw office is legally required to disclose information when served with a valid court order or official government directive.
• Technology Service Providers: Cloud server providers or security service partners may access limited technical data solely for the purpose of operating the platform.

When sharing data with third parties, mcw office ensures those parties follow the same standard of privacy protection. They are contractually prohibited from using the data for any other purpose.

Mcw office uses cookies to enhance your platform experience and maintain security. Cookies are small text files stored in your browser.

• Essential cookies: Required for login sessions and platform security. The platform cannot function without these.
• Functional cookies: Used to remember your preferred language and settings.
• Analytics cookies: Used to understand how users interact with the site — all data is anonymised.
• Marketing Cookies: Active only with your consent.

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain features or services to not function properly.

Under the mcw office Privacy Policy, different types of data are retained for different periods of time:

• Account Information: For the duration of active account use and up to 5 years after closure, in line with legal obligations.
• Financial transaction records: A minimum of 5 years — under applicable anti-money laundering laws.
• Customer support conversations: Up to 2 years after a matter has been resolved.
• Log and analytics data: Up to 1 year in anonymised form.
• Marketing Consent Records: Retained for 3 years after consent withdrawal as a record of compliance.

Once the designated retention period has ended, mcw office securely deletes or anonymizes your data so that you can no longer be identified.

Under mcw office's Privacy Policy, you have the following rights over your own information:

To exercise any of these rights support@mcwoffice.bet. mcw office will endeavour to respond within 30 business days.

Mcw office has implemented both technical and administrative security measures to protect your data:

• 256-bit SSL/TLS encryption: All data transfers are carried out through encrypted channels.
• Two-Factor Authentication (2FA): An additional security layer can be added to your account.
• Firewall & Intrusion Detection: Unauthorized access is blocked at the server level.
• Regular security audits: Third-party specialists conduct regular security audits of our systems.
• Staff Training: All mcw office staff are trained on privacy policy and security practices.
• Data backup: Regular backups are performed to prevent data loss.

That said, no online platform can guarantee 100% security on the internet. Keep your password confidential and report any suspicious activity to us immediately.

Under mcw office's privacy policy, collecting or processing data belonging to anyone under 18 is strictly prohibited. Age is verified at registration, and supporting documents may be requested in cases of doubt.

If it is found that a minor's data has been collected by mistake, the account will be closed, all collected data will be deleted immediately, and any deposited funds will be returned to the guardian.

Mcw office may update this Privacy Policy as needed. Any changes will be communicated through the following methods:

• The "Last Updated" date at the top of the page will be revised accordingly.
• A notice will be posted on the platform for any significant changes.
• For major changes, you will be notified directly via your registered email address or mobile number.

Continued use of mcw office after any changes have been made will be considered acceptance of the updated Privacy Policy. We therefore encourage you to review the new policy whenever you receive a change notification.

For any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact the mcw office data protection team:

• Email: support@mcwoffice.bet
• Live chat: Available directly on the platform 24/7
• Website: mcwoffice.bet

Mcw office aims to respond to all privacy-related requests within 30 business days. If a case requires additional time, you will be notified in advance.